Platform · 01 of 06
Every conversation. One inbox. Your whole team on one number.
WhatsApp, Instagram and Facebook messages land in one list your whole team works from. Each chat has an owner, nobody answers twice, and nothing waits in someone's personal phone.
A Monday at a coaching institute
Forty messages before the doors open.
Toppers Academy · Indore
- 10:02 AM
Three channels, one screen.
Overnight enquiries from WhatsApp, Instagram DMs and the Facebook page are waiting in one list, newest first.
InboxAll 40 · WhatsApp 28 · Instagram 9 · Facebook 3 - 10:05 AM
Each chat goes to the right person.
Admission questions go to Priya, fee questions to accounts. Everyone sees who owns what.
AssignedPriya · Admissions desk - 10:11 AM
Answers in one tap.
Batch timings and fee structure go out as saved quick replies, and approved templates keep working after 24 hours.
Namaste! JEE batch shaam 6 baje se shuru hota hai. Fee structure neeche bhej rahe hain. - 1:30 PM
Context stays with the chat.
A note from the morning call is right there when a colleague picks the conversation up.
NoteParent wants the weekend batch. Call back after 6. - 6:00 PM
Nothing left unanswered.
Same number, the whole team behind it, and every enquiry of the day has a reply.
Unanswered · 0
An illustration of how the product works. Names and figures are examples.
Live · try it now
Don't take our word for it. Message us.
Our own WhatsApp number runs on the same system we set up for clients. Send one message from your phone and see how fast it answers, and what happens next.
or save +91 82691 50205
What it does
Team Inbox, in six parts.
Official WhatsApp Business API
Your number runs on Meta's own platform through an official Tech Provider, not an unofficial tool that can get numbers blocked.
Instagram and Facebook alongside
DMs and page messages arrive in the same inbox, so a customer is one conversation whichever app they used.
Assign and hand over
Give every chat an owner, move it between people, and see at a glance what's waiting on whom.
Quick replies and templates
Save the answers you give every day. Approved templates let you reach customers after the 24-hour window closes.
Notes and history
Every message, note and file stays on the customer's record, for whoever picks the chat up next.
Roles and access
Decide who sees which inbox and what they can do. Branches and teams can get workspaces of their own.
Where it fits
One step of the journey. Connected to every other.
The customer who messaged your inbox is the same record your pipeline moves, your automations follow up and your invoices bill. Nothing is copied between apps.
- 01
Enquiry comes in
On WhatsApp, Instagram, Facebook or your website, at any hour.
- 02
Gets qualified
Answered in seconds, in their language, and sorted by how serious they are.
- 03
Gets followed up
Reminders, broadcasts and next steps that go out without anyone remembering.
- 04
Deal closed
Moved through stages built for your trade until it's won.
- 05
Payment collected
A GST invoice, every payment recorded, nothing left in a notebook.
In each plan
Available from Sutra.
| Feature | SutraMicro | SamarthSmall | SamriddhiGrowing | SiddhantEnterprise |
|---|---|---|---|---|
| Official WhatsApp Business API number | Included | Included | Included | Included |
| Inbox with quick replies and approved templates | Included | Included | Included | Included |
| Instagram and Facebook messages in the same inbox | Not included | Included | Included | Included |
| Shared with your team, with assignments and notes | Not included | Included | Included | Included |
| Separate workspace for each team or branch | Not included | Not included | Not included | Included |
See what Team Inbox would fix for you.
The free audit shows where your business leaks today, and what to fix first.