Industries · Retail & trade
Every product question answered, ordered and delivered.
Shoppers ask about sizes and stock on WhatsApp and Instagram, and the answer, the order and the delivery update stay in one conversation. Post-purchase follow-ups bring them back for the next order.
Your pipeline
The stages your deals really move through.
- 01New Enquiry
- 02Product Interest Confirmed
- 03Order Placed
- 04Delivered & Paid
And when one doesn't work out:Cancelled
Customer fields
What your team records about every customer.
- Product CategoryText
- Order ChannelPick one
- Preferred Delivery WindowText
WhatsApp templates
Messages already written, ready to send.
- Order confirmation
Hi customer name, thanks for your order #order number! Total: order total. We'll let you know as soon as it ships.
- Dispatch update
Hi customer name, your order #order number is on its way and should arrive by expected date. Track it here: tracking link.
- Feedback request
Hi customer name, hope you're loving your order! We'd love a quick rating - reply with 1 to 5.
Highlighted words are filled in for each customer. Templates are submitted to Meta for approval on your own number, and you can edit the wording first.
After the sale
Customer requests, sorted as they arrive.
- Order Status
- Returns/Exchange
- Product Question
- Billing
Where to start
The parts that matter most for retail & e-commerce.
See where your business is leaking.
The free audit asks about your trade and shows what to set up first. Three minutes, no sales call.